Spa and Sales Consultant Listening to customer requirements and presenting appropriately to make a Membership sale. Maintaining and developing relationships with existing customers in person, and via telephone calls and emails. Negotiating the terms of an agreement and closing sales. Gathering market and customer information. Challenging any objections with a view to getting the customer to buy Membership. Advising on forthcoming product developments and discussing special promotions. Reviewing your own sales performance, aiming to meet or exceed targets. Making accurate, rapid cost calculations, and providing customers with quotations. Attending team meeting and sharing best practice with colleagues. Customer Service Officer Be on time for your shift. Properly open and close Fitness Centre each day according to Standard Operating Procedures. Acknowledge and greet everyone who enters and leaves Fitness Centre. Provide detailed descriptions facility features and hours of operation. Utilize computers with skill and proficiency. Answer the phone promptly and use the guest’s name throughout the phone conversation. Actively promote the Centre and its treatments, services, sessions and retail, as well as programs, promotions and/or discounts available. Maintain eye contact when addressing external and internal guests. Handle guests’ questions and concerns professionally and courteously. Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. Maintain a clean; safe, fully stocked and well organized work area. Hakim’s Aalim Hair Lounge. Telemarketing Ensure teams performance and achieve team target. Ensure records are updated on a daily basis. Maintain quality of results. Train and assess problem areas in the team. Call potential buyers for club memberships. Maintain call records as well follow up on the pending enquires. Co-ordinate with the Sales and Marketing team.